Customer Support
Welcome to Moderncartllc customer support. Most questions are answered below. If you cannot find what you need, email us at sales@Moderncartllc.com and a member of our team will get back to you within 1-2 business days.
Contact our team
- Email: sales@Moderncartllc.com
- Support hours: Sunday to Thursday, 9:00 - 18:00 (GST)
- Response time: within 1-2 business days
- Address: Dubai Silicon Oasis, Dubai, United Arab Emirates
To help us resolve your enquiry quickly, please include your order number and, where relevant, photos of the item.
Orders
How do I know my order went through?
You will receive an order confirmation email within a few minutes of checkout. If it does not arrive, check your spam folder, then contact us and we will confirm the order manually.
Can I change or cancel my order?
Yes, as long as the order has not yet shipped. Email us as soon as possible with your order number. Once an order has shipped it must be handled as a return.
Can I change my shipping address?
Contact us immediately. We can usually update the address before the order leaves our warehouse, but we cannot redirect a parcel once it is with the carrier.
Shipping and delivery
When will my order ship?
Orders are processed within 1-2 business days. Delivery times and costs depend on your destination and are calculated at checkout.
How do I track my order?
As soon as your order ships you will receive an email with a tracking number and a link to follow your parcel. Tracking can take up to 24 hours to become active.
My tracking has not updated / my parcel is late
Carriers occasionally pause scanning while a parcel is in transit. If there has been no movement for 7 days, email us with your order number and we will open an investigation with the carrier.
My order arrived damaged or incomplete
Contact us within 48 hours of delivery with your order number and photos of the item and its packaging. We will arrange a free replacement or a full refund.
Returns and refunds
What is your return policy?
You have 30 days from delivery to request a return on unused items in their original packaging. Return shipping is paid by the customer, and there is no restocking fee. Full details are in our Return and Refund Policy.
How long do refunds take?
Once your return is received and inspected, approved refunds are issued to your original payment method within 5-10 business days. Your bank may take a further 5-10 business days to post the funds.
Can I exchange an item?
The quickest way is to return the original for a refund and place a new order. If you would prefer a direct exchange, email us and we will arrange it subject to stock availability.
Payments and pricing
What payment methods do you accept?
All payment methods available to you are shown at checkout. Payments are processed securely and we never store your full card details.
What currency are prices in?
Prices are displayed in US dollars (USD) unless your local currency is shown at checkout. Your bank may apply a currency conversion fee.
Do I have to pay customs or import duties?
International orders may be subject to customs duties or import taxes set by the destination country. These charges are not included in our prices and are the responsibility of the recipient.
Products and stock
An item I want is out of stock
Email us with the product name and we will let you know when it is expected back.
I need more information about a product
Send us the product link and your question, and we will get you the details you need before you buy.
Your account and privacy
How is my personal information used?
We use your details only to process orders and provide support. Full details are in our Privacy Policy.
Still need help?
Email sales@Moderncartllc.com with your order number and a short description of the issue, and we will take care of it.