Contact
We would love to hear from you. Whether you have a question about an order, a product, a return, or a partnership, the Moderncartllc team is happy to help.
Email us
sales@Moderncartllc.com
This is the fastest way to reach us. We read every message and reply within 1-2 business days.
Support hours
Sunday to Thursday, 9:00 - 18:00 (Gulf Standard Time, GMT+4)
Closed Friday, Saturday and public holidays. Messages received outside these hours are answered on the next business day.
Our address
Moderncartllc
Dubai Silicon Oasis
Dubai, United Arab Emirates
Please note this is our registered business address and not a returns address. Do not send returns here without a return authorisation from our team.
What to include in your message
To help us answer you quickly, please include:
- Your order number (it starts with # and is in your confirmation email)
- The name of the product concerned
- A short description of the issue
- Photos, if the item arrived damaged or incorrect
Common questions
Many questions about orders, shipping, tracking, returns and refunds are already answered on our Customer Support page. It is worth a quick look before you write to us.
Wholesale, press and partnerships
For bulk orders, collaborations or media enquiries, email sales@Moderncartllc.com with the subject line Partnership and a short note about what you have in mind.
Privacy
Anything you send us is used only to answer your enquiry. See our Privacy Policy for details on how we handle your information.